Delivery & returns

We aim to provide you with the best shopping experience, including smooth delivery and a hassle-free return process. Below, you will find information about our delivery terms and return policy.

Delivery Information

  • Shipping and Delivery Time: We offer fast and reliable delivery across Sweden, Denmark and Finland with PostNord. The delivery time varies depending on your location within the country and the product you've ordered. You can see the estimated delivery time at the checkout before completing your purchase.
  • Shipping Cost: We strive to keep our shipping costs as low as possible. The shipping cost depends on the weight and size of your order and is clearly displayed at the checkout before you finalize your order.
  • Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information so that you can monitor your delivery and know when it's expected to arrive.

Return Policy

We hope you are satisfied with your purchase, but if for any reason you need to return a product, please follow these simple steps to make it a smooth process:

  • Return Period: You have the right to return an item within 30 days from the date you received the items, provided it is unused and in its original condition.
  • Return Instructions: To return a product, please contact our customer service at info@urbangrowers.se. They will assist you with the return process and provide you with a return shipping label if needed.
  • Refund: Once we receive and inspect the returned product, we will process your refund within 14 days. The refund will be issued to the original payment method.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Contact Us

If you have any questions about delivery or returns, please don't hesitate to reach out to our customer service team at info@urbangrowers.se. We are here to assist you with any questions or concerns you may have.

Thank you for shopping with us!