FAQ

  • Is plant nutrition included?
  • Are seeds included?
  • What can I grow?
  • How many seeds should I put in each grow plug?
  • Can I reuse the grow plug?
  • Why is there a water pump?
  • Is it more efficient than growing in soil?
  • How often should I change the water in the water tank?
  • Do I need to change the water or just top up?
  • How can I test that the water pump is working?
  • How do I turn off the machine?
  • How long does plant nutrition last?
  • Is it possible to pre-grow hydroponically?
  • How long time will it take to receive my order?
  • How can I track my order?
  • Do you ship internationally?
  • I never received my order, what should I do?
  • What is your return policy?
  • Can I exchange my items?

Before purchase

Is plant nutrition included?

Yes, we want you to get started as quickly and easily as possible. Therefore, a general nutrient solution is included with our hydroponic systems that is suitable for all plants.

Are seeds included?

No, you get to choose entirely yourself what you want to grow. In principle, almost anything can be grown hydroponically, but certain varieties are better suited.

What can I grow?

Hydroponic systems can be used to grow a wide variety of plants at home. These systems are where the plant's roots are submerged in a nutrient-rich water solution, allowing for efficient nutrient uptake and rapid growth. Here are some popular plants that can be successfully grown in such a system at home:

  • Leafy vegetables: such as lettuce, kale, spinach, Swiss chard
  • Herbs: such as basil, coriander, parsley, mint
  • Tomatoes: Dwarf or some other tomato varieties can be grown, although they may need extra support as they grow taller.
  • Peppers: Peppers and chilies can be grown successfully, especially compact varieties.
  • Strawberries: Strawberry plants thrive in hydroponic systems designed to accommodate their deep root systems. They require adequate support for the fruit as it grows.
  • And many more

Hydroponic systems

How many seeds should I put in each grow plug?

In general, it is recommended to put 2-3 seeds in each growing plug. During the germination period, keep plants with good growth and carefully pull out or cut off those with poor growth using scissors or tweezers. It is recommended to keep only one dominant plant.

Can I reuse the grow plug?

Yes, you can reuse the grow plug. However, watch out for mushrooms or old plant material, and you need to clean the grow plugs after each harvest. Depending on how you use the grow plugs, they can be reused for at least 6 months.

Why is there a water pump?

The water pump is an important part in larger hydroponic systems, it delivers and circulates the nutrient solution to the plants. Our models have automatic water pumps that turn on 15 minutes per hour around the clock.

Is it more efficient than growing in soil?

Yes, it is significantly more efficient than growing in soil. It provides faster growth, larger yields, is more water efficient, provides control over nutrition, reduced pest and disease burden and the possibility of year-round cultivation.

Maintenance

How often should I change the water in the water tank?

In higher temperatures, the concentration of the nutrient solution will be higher due to faster water evaporation. It is recommended to change the water once every 4 weeks.

You can also monitor the pH of your nutrient solution. If the pH level deviates from the optimal range (usually between 5.5 and 6.5 for most crops), it is a sign that you should consider changing the water.

Do I need to change the water or just top up?

Hydroponic systems are known for their simplicity and low maintenance requirements, but it is important to understand how to maintain water quality for optimal plant growth.

You can follow a "fill-up-and-adjust" strategy.

Top up: You can top up the water with the nutrient mixture. This helps conserve water and nutrients.

Nutrient Adjustment: When filling the reservoir, you should also monitor and adjust the nutrient solution. Over time, as plants absorb nutrients, the nutrient concentration can change.

Cleaning and maintenance: Even if you do not change the water completely, it is important to keep the reservoir clean. Inspect the roots for signs of rot or algae growth. Clean the reservoir and water pump regularly to prevent clogging and ensure adequate oxygenation.

Changing the water: In some cases, if the nutrient solution becomes unbalanced or if you encounter persistent water quality problems, you may consider changing the water.

How can I test that the water pump is working?

To test the water pump, hold down the minus (-) and plus (+) buttons simultaneously on the digital display. When you release the buttons, the test stops and it returns to the automatic cycle.

Note that you must have water in the water tank when you have the machine running.

In the automatic cycle, the water pump works for 15 minutes, then rests for 45 minutes, in 24 hour cycle. The bike will be activated when you click the on button the first time. The water pump starts after 2 hours the first time.

When you click the off button, and the machine shuts down, the machine will restart automatically after 12 hours.

To stop the machine completely, pull out the power plug.

How do I turn off the machine?

To turn off the machine completely and stop the automatic cycle, pull out the power plug.

When you click the off button and it turns off, it will start automatically after 12 hours with the automatic cycle.

How long does plant nutrition last?

The answer varies depending on the plant's needs and developmental stages. Different plants require different amounts of nutrients during their different growth phases. Generally speaking, for the Urban Oasis Pro S12, if you top up with nutrition every two weeks, it will last for about 3 months.

Is it possible to pre-grow hydroponically?

Yes, it is possible to grow hydroponically and then replant into a pot. It is a common way to give the plants a good and enriching start before replanting them in soil.

When replanting, you can keep the grow plug which is degradable and put it in soil. The plant may need extra care in the beginning as it has had easy access to nutrients.

Order & Shipping

How long time will it take to receive my order?

It usually takes 2-3 working days before the package arrives. We are doing our best in order for you to receive your order as quick as possible.

How can I track my order?

When you have received the tracking information, you can track your order on Brings website.

Do you ship internationally?

Yes, we can ship internationally. The shipping cost depends on the address.

I never received my order, what should I do?

You can track your order in the link sent to you in your order confirmation. Or you can email us at: info@urbangrowers.se

Exchange & Return

What is your return policy?

Please read our return/refund/exchange policy here.

Can I exchange my items?

You can exchange an item that has a higher value or the same product with a different size. Read our policy here.